Question 1

What languages is the store available in?

Accepted Answer

Our store is available in English.

Question 2

Do you offer in-store pickup?

Accepted Answer

We currently don't offer in-store pickup. All orders are shipped directly to you.

Question 3

Where do you ship to?

Accepted Answer

We ship to 235 countries including AD, AE, AF, AG, AI, and more.

Question 4

Do I need an account to make a purchase?

Accepted Answer

Accounts are optional. You can checkout as a guest or create an account to track orders and save your preferences.

Question 5

What are your store hours?

Accepted Answer

Our store hours are designed to accommodate your busy schedule! We’re open Monday through Saturday from 10 AM to 8 PM and Sunday from 11 AM to 6 PM. We look forward to welcoming you to Active Wear, where you can explore our stylish and comfortable collections for the whole family!

Question 6

What is your phone number?

Accepted Answer

Thank you for reaching out! You can contact us at 6472960640. We're here to assist you with any questions or concerns you may have about our stylish and comfortable clothing options for the whole family. Your satisfaction is our top priority!

Question 7

Do you offer gift wrapping?

Accepted Answer

At Active Wear, we want to make your gift-giving experience as special as possible! While we currently do not offer gift wrapping services, we encourage you to choose from our wide range of stylish options that are perfect for any occasion. Our quality apparel and accessories are sure to bring a smile to your loved ones' faces. If you have any other questions or need assistance, feel free to reach out!

Question 8

How long does international shipping take?

Accepted Answer

International shipping typically takes between 7 to 21 business days, depending on your location and customs processing times. We strive to get your stylish Active Wear items to you as quickly as possible! If you have any specific questions about your order, feel free to reach out, and we’ll be happy to assist you further.

Question 9

Do you offer express shipping?

Accepted Answer

Yes, we do offer express shipping options to ensure you receive your stylish Active Wear pieces as quickly as possible! During checkout, you can select the express shipping method that works best for you. If you have any questions about shipping times or need assistance, feel free to reach out to our customer service team. We're here to help you get your family looking fabulous in no time!

Question 10

How can I track my order?

Accepted Answer

Tracking your order is super easy with Active Wear! Once your order has shipped, you’ll receive a confirmation email that includes a tracking number and a link to track your package. Simply click on the link, and you'll be able to see the latest updates on your delivery. If you have any questions, feel free to reach out to our customer support team—we're here to help!

Question 11

What is your exchange policy?

Accepted Answer

At Active Wear, we want you to love your purchase! If you need to exchange an item, we offer a hassle-free exchange policy within 30 days of your purchase. Just make sure the items are unworn and in their original packaging. For more details, feel free to reach out to our customer service team, and we’ll be happy to assist you!

Question 12

What if my item arrives damaged?

Accepted Answer

We're so sorry to hear that your item arrived damaged! Please reach out to our customer service team within 30 days of receiving your order, and we'll be happy to assist you with a replacement or refund. Your satisfaction is our top priority, and we want to make sure you love your Active Wear pieces as much as we do!

Question 13

Do you accept custom orders?

Accepted Answer

At Active Wear, we currently do not accept custom orders. However, we offer a wide range of stylish options for the whole family that you can mix and match to create your perfect look! If you have any specific requests or need assistance finding the right fit, feel free to reach out to our customer service team. We're here to help you find exactly what you need!

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